Bill Napolitano is a Gazelles International Certified Coach and the preeminent coach for the Automotive, HVAC, Electrical, Plumbing, Construction, Insurance and Financial Services industries. His business experience, delivery methods and world-class tools enable average producers to become sustained, superior performers. This includes managers as well as front line employees. He installs proven, standard operating procedures (SOP) and developmental processes which result in sustainable improvements in cash position, sales, gross and net profit, CSI, employee retention and customer loyalty when followed.
He is an expert in transforming average organizations into remarkable, top producing, wealth building entities.
His service includes the recruitment of and the personal and professional development of senior managers and supervisors; sales and service professionals; front line producers; process development, refinement and training; and metrics-based performance management systems. While employed by General Motors and Chrysler Corporation, he contributed extensively to the economic growth and well being of his dealers through the use of innovative training methodologies and process leaning initiatives.